AI censorship threatens the lifeline of caregiver support

Certified coach and medical educator Kathleen Muldoon discusses her article "AI moderation of online health communities." Kathleen shares the harrowing personal story of having her social media account disabled when an algorithm mistook compassion for abuse. She explores how online support groups act as critical public health infrastructure for families navigating chronic illness and rare diseases. The conversation highlights the danger of allowing automated systems to police complex medical conversations without understanding nuance or context. Kathleen argues that instead of relying on censorship, health care providers must actively engage in these digital spaces to foster trust. Listen to learn why preserving human connection in digital spaces is essential for patient healing.

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