From the waiting room to billing: How small changes improve patient care

Denise Reich shares powerful insights as a patient advocate, highlighting the importance of front desk staff, accessibility, accurate billing practices, and the impact of small changes on patient care. This episode dives into the disconnects between patient expectations and systemic practices and offers actionable steps to improve the overall patient experience.

Denise Reich is a patient advocate.

She discusses the KevinMD article, "4 hacks to improve patient experience in your practice."

Our presenting sponsor is DAX Copilot by Microsoft.

Do you spend more time on administrative tasks like clinical documentation than you do with patients? You’re not alone. Clinicians report spending up to two hours on administrative tasks for each hour of patient care. Microsoft is committed to helping clinicians restore the balance with DAX Copilot, an AI-powered, voice-enabled solution that automates clinical documentation and workflows.

70 percent of physicians who use DAX Copilot say it improves their work-life balance while reducing feelings of burnout and fatigue. Patients love it too! 93 percent of patients say their physician is more personable and conversational, and 75 percent of physicians say it improves patient experiences.

Help restore your work-life balance with DAX Copilot, your AI assistant for automated clinical documentation and workflows.

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I'm partnering with Learner+ to offer clinicians access to an AI-powered reflective portfolio that rewards CME/CE credits from meaningful reflections. Find out more: https://www.kevinmd.com/learnerplus