4 steps to de-escalate hostile people #shorts

"The boundaries of unacceptable behavior have eroded in the past few years. Politicians, law enforcement, movie stars, health care providers, the health care system, and society, in general, are all acting badly occasionally. I’m amazed but no longer surprised every time it happens. Patients and family members behaving badly have captured headlines lately. I’m sad that in addition to Code Blue and Code Red, my hospital now has a Code Purple, indicating out-of-control parents. And I’m saddened that now, teaching residents how to deal with unruly people is a routine part of my curriculum."

Ann F. Beach is a pediatric hospitalist.

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