De-escalation skills in healthcare start with one move most people skip - staying curious when tension spikes.
In this video, you will see why strong emotions in a clinical moment often mask core values.
That shift changes everything about how you respond, even when someone seems polarizing.
You will learn how to bring empathy into the room without setting yourself aside.
You will hear a simple way to hold your ground while still making space for the other person.
The payoff is real - you can create a sense of peace for yourself and for the patient in the same interaction.
One small choice in your tone, questions, and presence can change the direction of the entire moment.
This is about recognizing the power you already have in human interaction, especially under pressure.
If you work in nursing, medicine, therapy, or any patient-facing role, this approach can reduce conflict and protect your energy.
What is the hardest kind of tense patient interaction for you to navigate right now?
Professor and coach Kathleen Muldoon discusses their article "Why humanity in medicine requires peace with a spine."
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