Empathy in clinical communication can change a tense moment in seconds.
When emotions spike, it can look like values are colliding when they are actually closer than they seem.
This video shows how to stay curious without setting yourself aside.
You will see how to use your tone, your questions, and your presence to lower the temperature fast.
The takeaway is simple - you can create a sense of peace for yourself and the other person in the same interaction.
That shift matters because the best outcomes often come from small choices made in real time.
A single empathetic response can turn a polarized exchange into a human moment you can both move through.
If you have ever left a clinical conversation feeling drained, this will give you a different option next time.
What is the hardest situation for you to stay curious and calm in when tensions run high?
Professor and coach Kathleen Muldoon discusses their article "Why humanity in medicine requires peace with a spine."
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