Why what doctors say matters more than you think

Physician Scott Abramson discusses his article "How doctors' words can make or break patient care." Scott shares two compelling scenarios illustrating the profound impact of a physician's communication. He recounts a family conference where a doctor's use of medical jargon like "lesion" completely obscured the diagnosis of cancer for a concerned family, highlighting the barrier that medical language can create. Conversely, Scott details the powerful influence of a surgeon, Dr. Susan Heckman, who, faced with a patient's holistic beliefs and initial refusal of surgery for a suspicious breast lump, used empathetic and culturally resonant language—calling the "blemish" a "guardian angel giving you a wake-up call"—to foster understanding and facilitate timely, life-saving intervention. Scott emphasizes that effective communication, beyond clinical expertise, is crucial for patient understanding, trust, and ultimately, positive health outcomes.

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