Why your digital first impression matters more than ever

Health care marketing strategist Sara Meyer discusses her article, "First impressions happen online—not in your exam room." She explains why a physician's online presence is often the deciding factor for potential patients and highlights the common gap between high-quality clinical care and an outdated digital brand. In an increasingly competitive market, patients are comparison-shopping online, making snap judgments based on search rankings, website appearance, and patient reviews. Sara outlines a simple, three-step plan for physicians who feel overwhelmed but want to improve their online footprint: Google your practice to see what patients see, build out a complete Google Business Profile, and actively prioritize gathering patient reviews. The key takeaway is that providers don't need to do everything at once; instead, they should focus on high-impact activities to ensure their digital brand accurately reflects the quality of care they provide, ultimately building trust and connecting them with the patients they are meant to serve.

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